FAQs

Frequently Asked Questions (FAQs)

Effective Date: March 02, 2026

NessBoutiqueArt is an online-only store. Below are answers to the most common questions about orders, shipping, returns, and payments.

1. Where are you located?

Our business address is 10517 Fern Dr, Dallas, TX 75228, United States. We operate fully online and do not have a physical retail storefront.

2. How long does it take to receive my order?

All items are made to order. Production typically takes 1–3 business days.

Estimated shipping times:

  • United States: 5–7 business days after production
  • International: 10–15 business days after production

Total delivery time = production time + shipping time.

3. What are your shipping costs?

  • United States: Flat rate $4.99 per order
  • International: Flat rate $12.99 per order

4. Can I change or cancel my order?

Orders may be modified or canceled within 2 hours of purchase. After that, production may already be in progress.

If your order has already shipped, you may request a return within 30 days of delivery.

5. Do you accept returns?

Yes. You may request a return or exchange within 30 days of delivery. Items must be unused, unwashed, and in original condition.

Please review our Refund & Returns Policy for full details before sending any item back.

6. How do exchanges work?

Contact us with your order number and exchange request. Once approved, return the item using the provided instructions.

If the exact replacement is unavailable, you may choose another product of equal value or pay the difference for a higher-priced item.

7. What payment methods do you accept?

We accept secure payments through PayPal. You can pay using:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal balance or linked bank account

8. Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 48 hours to appear.

9. Do you ship internationally?

Yes, we ship to most countries. International customers are responsible for any customs duties or import taxes required by their country.

10. What if my package says “Delivered” but I did not receive it?

Please contact us as soon as possible. We will help coordinate with the carrier to investigate the delivery status.

11. How can I contact you?

NessBoutiqueArt (Online Store Only)
Office Address: 10517 Fern Dr, Dallas, TX 75228, United States
Email: contact@nessboutiqueart.com
Phone: +1 254-577-9756
Customer Support Hours: 9:00 AM – 5:00 PM (America/Chicago; CST UTC−06:00 / CDT UTC−05:00), excluding U.S. federal holidays

If you don’t see your question listed here, feel free to reach out during business hours.